In regards to the recent installation of the new furnace and air conditioning unit that Hallmark installed in our home. We wanted to say thank you. Not only are we thanking you for making our home cool and comfortable in the summer, but we know it will be warm and comfortable in the cold Upstate winters to which we are accustomed. I observed your workmanship from start to finish, and I was nothing short of completely impressed. Both you and Tom took the time to answer my questions as well as be completely professional every step of the way. What could of been a very long, trying experience for me, turned out to be a wonderful adventure. When Sheldon arrived home and was looking things over, he also was more then satisfied. We both work with "customers" and we understand how demanding it can be. We also know how hard it is to find people who do good work, are pleasant to work with and get the job done right. You and Tom are to be commended for covering all aspects of the job, from start to finish as well as everything in between. I promise you we will be spreading your name as far and wide as we can.
Thank you both for everything and reminding us there are good people, and people who do outstanding work still around.
Several years ago when I needed furnace cleaning and servicing and didn't know who to turn to I was a single mom at the time and I used someone out of the yellow pages that "looked" like they had a reliable history. They cleaned my furnace and then led me to believe I needed a new furnace if not right away within a year or two. He tried to sell me a $10,000 heating unit, I couldn't afford it so he cleaned it and left me with fears that it could harm my family.
After a few years (during that time I was afraid of having it cleaned or serviced) I read an article in the Rochester D&C about preparing your furnace for winter. The article stressed the importance of checking and cleaning your furnace. The article portrayed a gentleman from Hallmark Heating & Cooling. He had a recommendation from RG&E as a local reliable service provider. I was scared due to my previous experience but knew I needed to have my furnace cleaned and looked at. I called them and requested their service. I was very impressed with his prompt return of phone calls, low prices, and HONEST, Reliable, quality of service. He told me my furnace was fine and it still had a few good years left on it. I'm happy to announce that last spring we called Neil and he installed a brand-new 92.5% efficient furnace and central air conditioning in my home for $4,800. Not because we were scared, but because over the past several years I's come to trust Neil and wouldn't have wanted anyone else. He calls you back within minutes, he's prompt, reliable and most of all HONEST!! We replaced our unit because we wanted a more efficient unit. Good Luck. I hope this helps.
Thank you for the great job you did on our furnace. The basement looks great, and I only wish we'd one this years ago so we could enjoy it before moving! I appreciate your efficiency, honest work and good communication!
Thanks so much for all your help with my recent furnace problem. I really appreciate your quick response and expert recommendations. I'm so glad I followed your advice - extremely happy with the new furnace. It's much greater and the house is less drafty. Thank you again! Have a wonderful holiday season!
Thanks for doing such a .e job and getting us heat as soon as you did. We really appreciate the job you did and at such a reasonable price. We will certainly recommend you and use your services again.
P.S. We will give you a call in the spring to get the AC on.
